KONKE
PRIVACY POLICY
Updated Feb 07, 2017
We at Konke are
committed to protecting your privacy. Our goal is to provide you with a
positive experience on our websites and when using our apps, products and
services, while at the same time keeping your Personal Information, as defined
below, secure. Our privacy practices are described below, as well as in
separate notices given when an app, product or service is purchased or
downloaded (our "Privacy Policy"). This Privacy Policy covers all Konke Products and Konke
websites. By visiting Konke websites, using Konke Products or providing us with your Personal
Information (as defined below), you are accepting and consenting to the
practices, terms and conditions described in this Privacy Policy.
Konke wants to make Konke
websites easy for you to navigate and Konke Products
easy for you to use. We are constantly improving Konke
websites and Konke Products to make them more user-friendly.
For ease of reference, we will use the following terms in this Privacy
Policy: "Konke", "our",
"us" or "we" means Konke ltd.,
including its global subsidiaries and affiliated companies (including SMARTK
and other konkeâs products). "Konke websites" include all global Konke
and SMARTK websites. "Konke Products"
includes all products and SMARTK branded apps, products and services.
Types of
Information Covered by This Privacy Policy
Konke may collect both Personal Information and
Non-Personal Information. "Personal Information" means any
information that can be used to identify you. Some examples of Personal
Information include your name, address, email address and phone number. "Non-Personal Information" means information that on its
own cannot be used to identify you. Some examples of Non-Personal
Information include usage data relating to Konke
websites and Konke Products, language preferences and
Konke website page views.
Information may be aggregated and/or anonymized.
When information is aggregated, it is combined with information about other
customers and users. When information is anonymized,
Personal Information is removed from collected data and the remaining portion
of the data, containing only Non-Personal Information, is repurposed for
internal or external use, such as, for example, to determine how many users of
a particular router include an Internet-enabled television in a home network
environment, or how many users viewed a particular website video or
advertisement. Aggregated information that includes Personal Information is
considered Personal Information until it has been anonymized.
Anonymized information is considered Non-Personal
Information. In general, usage data collected when you visit Konke websites or use Konke
Products is both aggregated and anonymized so it does
not identify you personally and is therefore Non-Personal Information.
The Konke websites and Konke
Products are not directed to, nor does Konke
knowingly collect Personal Information from children under the age of 13. If we
are informed that we have collected the Personal Information of a child under
the age of 13, we will delete that Personal Information from our systems. If
you believe we might have inadvertently collected Personal Information from or
about a child under the age of 13, please contact us at privacy@Konke.com.
How We Collect
Information
We may collect and process the following data about you:
Information you give us. If you fill in forms on Konke websites or
correspond with us by phone, email or otherwise, you may be providing us with
information about you, which may include Personal Information. This includes
information you provide when you register on Konke
websites, register or return a Konke Product,
subscribe to any of our services, search for a product, place an order on Konke websites, participate in discussion forums or other
social media functions on Konke websites, enter a
competition, promotion or survey, participate in a training session or other
event, download firmware, software and apps, or when you report a problem with Konke websites or Konke Products
or otherwise request support. Personal Information you give us may include your
name, address, email address, phone number and other contact information,
financial and credit card information and any other information that can be
used to personally identify you.
Information we collect about you. We may automatically collect information
when you use Konke websites or Konke
Products, including:
·
Technical information, including the
Internet protocol ("IP") address used to connect your computer or
other device to the Internet, browser type and version, time zone setting,
browser plug-in types and versions, operating system and platform and language
preferences. This information is all normally provided by
your web browser, and we do not specifically request it.
·
Information about your visit to Konke websites, including the full Uniform Resource
Locators ("URL") clickstream to, through and from Konke
websites (including date and time); products you viewed or searched for; page
response times; download errors; length of visits to certain pages; videos
watched; page interaction information (such as scrolling, clicks, and
mouse-overs); and methods used to browse away from the page.
·
Any phone number or email address used
to contact customer support.
·
Usage data about how and when you use Konke Products, other devices that are connected to Konke Products and what features of Konke
Products you use.
·
Technical information and data gathered
when your Konke Products are connected to the
Internet, such as how many and which devices are connected to your home
network, when you use the devices and the amount of network traffic generated.
We also collect environmental data when you use certain Konke
Products, such as utility settings, temperature and light readings in the home,
motion detection and alarm events.
·
If you consent, certain apps may
collect information about your location. If you do not want this information
collected, do not consent, or consult your device manual for instructions on
how to change location settings.
Information we receive from other sources. We work closely with third parties who
provide services to us (including, for example, business partners,
subcontractors in technical, payment and delivery services, advertising
networks, analytics providers, search information providers, credit reference
agencies) and we may receive information about you from them.
How We Use
Information
We may use the information we collect for a number of purposes. These
purposes will be consistent with the reason you provided the information to us
or for a directly related purpose. The uses we make of such information include
the following:
·
To set up an account for you on Konke websites or Konke Products.
·
To facilitate your purchase and/or
download of Konke Products.
·
To authenticate use of your account or
purchases and/or use of a Konke Product.
·
To register your Konke
Product in our product database.
·
To carry out our obligations arising
from any contracts entered into between you and us and to provide you with the
information, products and services that you request from us.
·
To assist you with customer support.
·
To communicate about and administer
participation in customer promotions and surveys.
·
To provide the Konke
Products you request.
·
To provide you with information about
the Konke Products you use, such as new features, bug
fixes, service downtimes or upgrades.
·
To help us develop new Konke Products and improve current Konke
Products.
·
To provide you, or permit selected
third parties to provide you, with information about goods or services we feel
may interest you. We (or selected third parties) will contact you by electronic
means only if you have opted-in to receive marketing information.
"Opt-in" means that you have taken an affirmative action to receive
information, such as by checking a box or clicking a button.
·
To notify you about changes to Konke websites and Konke Products
and changes to our terms, conditions and policies.
·
To administer Konke
websites and Konke Products for internal operational
purposes, including troubleshooting, data and statistical analysis, testing,
research and survey purposes.
·
To improve Konke
websites and Konke Products and to ensure that
content is presented in the most effective manner for you and for your computer
or device.
·
To ensure the security of Konke websites and Konke
Products.
·
To monitor and regulate interactive
features of Konke websites and Konke
Products that you may choose to participate in, including online forums and
chat rooms relating to Konke Products.
·
To help you navigate Konke websites.
·
To help you access and use certain
features of Konke Products remotely and to help you
monitor and safeguard your home and home network.
·
To provide you with information and
recommendations about Internet and utility usage in your home.
·
To measure or understand the
effectiveness of advertising we serve to you and others who visit Konke websites and to deliver relevant personalized
advertising to you and others.
·
To determine which aspects of Konke websites and Konke Products
are most useful to you and other users of Konke
websites and Konke Products.
Sharing
Information
Under no circumstances do we rent or sell your Personal Information to
third parties for marketing purposes. We only share your Personal Information with
third parties for marketing purposes if you have granted us permission to do
so. We will ask for your consent, such as by email response, opt-in box or
click through agreement acceptance, before we use or share your Personal
Information for any purpose other than the reason you provided it or as
otherwise provided by this Privacy Policy. We may share Personal Information in
the following ways:
·
Within Konke
for purposes of data processing or storage.
·
Within Konke's
corporate group, including with our subsidiaries, affiliated companies and
divisions, all of whom may use your information for
the purposes disclosed in this Privacy Policy.
·
With business partners, service
vendors, authorized third-party agents or contractors to provide a requested
service or transaction, including processing orders, hosting websites, storing
your information, providing email communications on our behalf and providing
customer support. We only provide these third parties with the minimum amount
of Personal Information necessary to complete or provide the requested service
or transaction, and we do not allow third parties to use your Personal
Information for a different purpose than what was disclosed to you.
·
With service providers, advisors or
other third parties to the extent reasonably necessary to proceed with the
negotiation or completion of a merger, acquisition or sale of all or a portion
of our assets. If Konke merges with or acquires or is
acquired by another entity, Personal Information would be transferred as a
whole to the successor entity.
·
To comply with the law or legal process
(such as responding to subpoenas or court orders), to comply with government
reporting obligations and to exercise our legal rights or defend against legal
claims.
·
To protect our legal rights or those of
others, such as protecting the Konke brand or
investigating violations of Konke terms of use,
violations of law, intellectual property infringement, misuse of Konke websites, fraud or potential threats to personal
safety.
In addition, we may share aggregated and anonymized
Non-Personal Information, including usage data about Konke
Products, with third parties for a variety of purposes, including to analyze
trends about home networking and utility use, to show third parties how their
products could work with Konke Products and to
generally improve home networking. We've taken steps to ensure that this
information cannot be linked back to you and we require third parties to keep
all shared information in its anonymized form.
For certain SMARTK and Linksys Smart Wi-Fi products, Konke
may provide the opportunity for you to connect and interface Konke Products with one or more third party products and
services, which will involve the exchange of information from your Konke Product with the third party product or service. Your
explicit consent and authorization will be required at the time of connection
to the third party product or service, and will be revocable by you at any
time. In some cases, if you purchase, use or download a third party product or
service that connects to a Konke Product, you may
also be subject to such third party's privacy policy. Konke
is not responsible for the privacy practices of third party partners. If you
access a Konke Product through a third party product
in this manner, you consent and agree to the privacy policy of such third
party. We encourage you to carefully read the privacy policies and terms of use
of any third party products that connect to Konke
Products.
Any third parties with whom we share your Personal Information are
required to maintain the confidentiality of the information and are prohibited
from using it for any other purpose. We will take all reasonable steps to make
sure these third parties comply with the same privacy principles that govern
our collection of your personal information.
When making purchases on the Konke website
stores, Konke uses a payment processor to verify your
payment card information. Your payment card information is passed through to
the payment processor and is not collected or stored by Konke.
The payment processor is authorized to use this information only to authenticate
your purchase and for no other purpose.
Our European website stores are operated by a third-party service
provider, Trojan Electronics Ltd. ("Trojan"). Trojan processes your
Personal Information solely for the purpose of fulfilling orders placed on our Konke website stores in Europe, and in accordance with
European data protection law.
Marketing
You have the right to ask us not to process your Personal Information for
marketing purposes. We will inform you (before collecting your Personal
Information) if we intend to use your Personal Information for marketing
purposes, or if we intend to disclose your Personal Information to any third
party for marketing purposes.
We will always give you choices about your Personal Information. Some
choices are presented up front in the form of Opt-in notices or acceptance
boxes for marketing to you or sharing your Personal Information with third
parties. In certain cases where permitted by law, we also may give you the
choice to Opt-out. "Opt-out" means you have already chosen to Opt-in,
but you later change your mind. One form of Opt-out is clicking the Unsubscribe
link in a marketing email. This will take you off of our marketing email list. Konke's general policy is to have users Opt-in, rather than
Opt-out, to receive marketing information and to allow the sharing of
information with third parties. Please note that these Opt-in/Opt-out choices
do not apply to the receipt of mandatory website, service or software
communications, such as update or downtime information, or receipt of order or
shipping confirmations on Konke website stores, which
you may receive periodically unless you cancel your service or order or
terminate use of software in accordance with the applicable terms of use or
license agreement.
If you do not wish to receive direct marketing material from us or a third
party, in addition to following the "Unsubscribe" instructions in a
marketing email, you can send us an email request at privacy@Konke.com.
New Konke Products
When you purchase and/or download new Konke
Products, we will only use your Personal Information for the purposes set out (i) in this Privacy Policy and (ii) in any notification
provided to you at the time of purchase or download.
Where We Store
Your Information
The data that we collect from you may be transferred to, and stored at,
various locations globally, including the United States. It
may also be processed by Konke staff or contractors
operating outside your country of residence (including, if you are in Europe,
outside of the EEA, or, if you are in Australia or New Zealand (ANZ), outside
of ANZ) who work for us or for one of our suppliers. Such staff may be
engaged in, among other things, the fulfilment of
your order, the processing of your payment details and the provision of support
services. We also use cloud-based applications and services to store and
process your Personal Information, which may result in your Personal
Information being stored outside your country of residence (or the EEA or ANZ).
We will take such steps as are reasonable to make sure we and our service
providers do not breach the privacy principles that govern our collection of
your personal information. By providing your Personal Information to us, you
fully understand and consent to the transfer, processing and storage of
Personal Information outside of your country of residence where data protection
standards may be different, and you consent to disclosure and use of your
Personal Information to overseas service providers who may not fully comply
with the particular laws of your country. Our Privacy Policy and our practices
are designed to provide a globally consistent level of protection for Personal
Information all over the world. This means that even in countries whose laws
provide for less protection for your information, Konke
will still handle your information in the manner described in this Privacy
Policy and in conformity with all applicable laws.
Accessing and
Updating Your Personal Information
We need your help in keeping your Personal Information accurate and up to
date, so please notify us of any changes to your Personal Information. You can
access and update your Personal Information and communication preferences at
any time in the following ways:
·
By clicking the "Unsubscribe"
link in any email you receive from us.
·
By sending an email to privacy@Konke.com.
Please be sure to include your name, email address and specific relevant
information about the information you would like to change or the material that
you no longer wish to receive.
·
For many Konke
websites and Konke Products, by signing in to your
online account located at the URL provided when you signed up for the Konke website or service.
We
will honor your reasonable request to:
·
Correct your data if it is inaccurate.
·
Transfer your Personal Information to a
third party.
·
Delete your Personal Information,
unless we are required to retain it by law.
·
Provide you with a copy of Personal
Information held on our current records at no charge, or for a reasonable
charge if records must be accessed from backed up or archived records.
We will respond to your request promptly upon receipt. We may ask you to
verify your identity before we can act on your request. If your Personal
Information has been disclosed to a third party in accordance with this Privacy
Policy, we will take reasonable steps to notify the third party of any updated
information you provide to us.
We note again that, if you choose to no longer receive marketing
information from us, we may still communicate with you about other matters,
such as product and service updates for Konke
Products you have purchased and customer support matters.
Retention of
Personal Information
We will only retain your Personal Information to fulfill the purposes for
which it was collected or as required for legitimate business purposes as
described in this Privacy Policy or otherwise as permitted by law.
Cookies, Web
Beacons and Other Web Tools
We use automatic data collection tools like cookies, embedded web links
and widgets (collectively, "web tools"). These web tools collect
certain information that your browser or your mobile device sends to Konke websites and Konke
Products, such as computer IP address, browser type and service provider. In
addition, Konke uses small pieces of code called web
beacons. Web beacons allow a website to transfer or collect information through
a graphic image request. This allows Konke to collect
information such as the address of the page you are visiting, the address of
the referring page you previously visited, what browser or mobile device you
are using, and your display settings. Konke and its
advertising partners use web beacons, for example, to find out if advertising
on Konke websites and other websites that contain Konke ads is effective, or if certain videos on Konke websites are being viewed.
Konke may use web tools for the following
purposes:
·
To identify the user's country and
language and distinguish you from other users of Konke
websites.
·
To save your registration information
for future use on Konke websites and services.
·
To allow customer surveys to appear or
not appear to customers.
·
To optimize your browsing experience by
preloading certain features of Konke
websites and services on future visits to make loading times faster and more
efficient.
·
To understand how you use and interact
with Konke websites and services.
·
To customize and provide you with a
more personal experience when visiting Konke websites
or our advertising partners' websites or when using Konke
Products.
·
To improve Konke
websites and services.
·
To count visitors to Konke websites and Konke Products
and analyze website traffic, such as how many visitors have come to the Konke websites from advertisements on advertising partner
websites.
You
have the following choices regarding Konke's use of
web tools:
·
You may refuse to accept cookies by
activating the appropriate setting on your browser or mobile device. However,
many features of Konke websites and Konke Products may not work as intended if you disable
cookies, and areas that require registration or authentication and Konke website store transactions will not be accessible.
·
For some Konke
Products, you can go into the account settings and select an option that will
remove you from personalized advertising. If you select this option, you will
receive generic advertising as part of these Konke
Products rather than advertising that has been tailored based on your
preferences.
·
Many advertising companies are members
of the Digital
Advertising Alliance or the Network
Advertising Initiative and provide opt-out choices on
their websites.
We do not currently respond to web browser "do not track"
signals or other mechanisms that provide a method to opt out of the collection
of information across the networks of websites and online services in which we
participate. If we do so in the future, we will describe how we do so in this
Privacy Policy. Visit the following website, www.allaboutdnt.org, for more information on this developing
area.
In addition to Konke's use of web beacons on Konke websites, we allow certain third parties who provide Konke advertising on their websites to use their own web
beacons within Konke websites. In that case, if you
click on or view a Konke ad on one of our advertising
partners' websites and are redirected or go to the Konke
website, the advertising partner places a web beacon on your browser so that we
can track advertising conversions (which let us know if an ad was effective).
These web beacons will appear on your browser regardless of whether you have
refused to accept cookies or indicated that you do not want to be tracked on Konke websites or on the Internet generally. However, they
are only used by Konke for the limited purpose of
tracking advertising conversions and do not identify you personally in any way.
Third parties may collect information about your online activities over
time and across different websites when you use Konke
websites. To avoid tracking by these third parties, you can exercise the
choices above to reject cookies, although Konke has
no control over and cannot confirm whether these third parties honor the do not
track browser choices you have made.
Security
We strive to maintain reasonable administrative, technical and physical
safeguards designed to protect the information collected by Konke
websites and Konke Products. Unfortunately, the
transmission of information via the Internet is not 100% secure. Although we
will do our best to protect your Personal Information, we cannot guarantee its
security; any transmission is at your own risk.
It is important to note that if you use a computer or device that can be
accessed by others, other people may be able to access unencrypted Personal
Information. If you do not want your information to be available to
others, exercise caution when using public computers or devices or when using
any computer or device to which users unauthorized by you may have access.
We recommend that you take every precaution in protecting your Personal
Information when you are on the Internet. For example, change your passwords
often, use a combination of letters and numbers when creating passwords, and
make sure you use a secure browser. You should also be aware that names that
you give your Wi-Fi-enabled devices, home networks and services (also known as
"friendly names") may be detectable by others outside your home, so
you should not use Personal Information as part of your friendly names.
Updates and
Upgrades
Konke Products may be updated or upgraded from
time to time to provide additional features, address technical issues, and
generally make your user experience better. Some Konke
Products include an auto-update feature, which gives us the ability to make
updates automatically. You can change auto-update options by changing your
settings within the Konke Product account
information. In very limited cases, updates may still be automatically applied,
regardless of the auto-update setting. For example, we may provide an automatic
update that prevents or fixes a security vulnerability or breach to your
network.
Third Party and
Social Media Linked Sites
Konke websites and online services may contain
links to websites or online services operated by third parties. Konke Products may also use or offer products and services
from third parties, such as a third party app that works with a Konke Product. Once you leave Konke
websites and Konke Products, your activities are
governed by the terms of use and privacy policies of the third party websites
and online services. Konke is not responsible for the
privacy practices or the content of these websites and online services, and we
encourage you to carefully read the terms of use and privacy policies of any
website and online service you visit.
Konke websites and Konke
Products may contain social media features, such as Facebook "Like"
buttons. These features may collect information about your device's IP address,
set cookies to facilitate interaction with social media features or link you to
a social media website where you may post Personal Information. All
interactions with social media features are governed by the privacy policy of
the social media company providing the feature.
Forums/Chat Rooms
If you participate in or post information to a discussion forum or chat
room on any Konke website or Konke
Product, you should be aware that the information you provide there will be
made broadly available to others, and can be read, collected, forwarded or used
by other users of these forums, potentially inside or outside Konke, who have access to that forum. This information
could also be used to send you unsolicited messages. Please recognize that individual
forums may have additional rules and conditions. Each participant's opinion on
a forum or chat room is his or her own and should not be considered as
reflecting the opinion of Konke. We are not
responsible for Personal Information or any other information you may choose to
submit in these forums, or the consequences of any submission. If at any time
you would like to remove a posting, please email us at privacy@Konke.com. Keep in mind that removal of a posting from a forum or chat room does
not mean that the posting will be deleted from our systems, or that it has been
completely removed from the Internet.
Updates to this
Privacy Policy
We may update this Privacy Policy from time to time, so please review it frequently.
If we change our Privacy Policy, we will post the revised version here, with an
updated revision date. If we make material changes to our Privacy Policy, we
will notify you by email or prominently post a notice on this website.
How to Contact Us
Should you have any privacy-related questions or comments related to this
Privacy Policy, please contact us at privacy@Konke.com.
If you have complaints or concerns about this Privacy Policy, please
contact us at the above email. We treat all complaints about a breach of the
privacy laws seriously. Someone from Konke will
investigate your complaint and respond to you within a reasonable time.
Updated 2017/2/7